Return Policy
Effective Date: October 14, 2024
At Montblancelitewatch, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return policy below.
1. Eligibility for Returns
You may return items within 30 days of receipt for a full refund or exchange, provided they are in new, unused condition and in their original packaging.
2. Non-Returnable Items
Certain items, such as custom orders or gift cards, are not eligible for returns.
3. Return Process
To initiate a return, please contact us at info@montblancelitewatch.com to obtain a return authorization. Include your order number and reason for the return.
4. Shipping Costs
You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.
5. Refund Processing
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method.
If you have any questions about our return policy, please reach out to us:
- Phone: 909-839-5054
- Email: info@montblancelitewatch.com